1T Solutions and Experts

Quel était l'objectif de votre collaboration ?The objective was to improve the way I manage leads and client information through Zoho CRM, while streamlining several internal processes in my marketing and advertising business.

Qu'avez-vous le plus apprécié pendant votre collaboration ?The team took the time to understand how my business actually works before suggesting solutions. I especially appreciated their professionalism, responsiveness, patience, and ability to think creatively when adapting the system to my needs.

Y a-t-il des domaines où l'agence peut s'améliorer ?I did not encounter any significant issues or areas for improvement during our collaboration.

Quel était l'objectif de votre collaboration ?As a print and graphics studio, our orders, customer data and communication were spread across separate tools with a lot of manual work. The objective was to consolidate everything into one Zoho CRM built around how a print shop actually operates: from quoting and tracking print jobs to automated customer communication and marketing.

Qu'avez-vous le plus apprécié pendant votre collaboration ?They didn't just switch on Zoho CRM. They mapped our full workflow as a print shop and built the system around it: a custom order management module, a Kanban view showing every order's status at a glance, and integrations tying it all together (ecommerce store, SMS order status notifications, Green Invoice). They also built a custom Zoho widget with tailored dashboards, plus automations and segmented marketing campaigns including birthday offers. Direct, technical, and delivered.

Y a-t-il des domaines où l'agence peut s'améliorer ?Very little. The system is so capable that we wanted everything live at once, but they recommended rolling it out in phases. It was the right call, though it meant a couple of features landed a bit later. There was a short learning curve for our team, which they supported with documentation.

Quel était l'objectif de votre collaboration ?We partnered with Gur at 1T Solutions to implement a fully customized Zoho CRM ecosystem, streamline our disjointed sales workflows, build automated processes, and boost long-term business ROI as part of our updated operational and digital growth strategy.

Qu'avez-vous le plus apprécié pendant votre collaboration ?I loved how Gur prioritized understanding our unique business challenges before configuring any Zoho tools; he was consistently responsive across time zones, proactive at fixing potential roadblocks early, and leveraged his deep Zoho expertise to build practical systems our team actually adopted smoothly.

Y a-t-il des domaines où l'agence peut s'améliorer ?No major improvement points to note at all! The entire 4-stage discovery-to-support process ran seamlessly, though more frequent casual check-in touchpoints during long implementation phases could be a tiny nice-to-have for extra alignment.