Upstream BPO

Kuala Lumpur, Malaysia

Exzellente Mitarbeiter, außergewöhnlicher Service

Upstream BPO ist ein globales Unternehmen für ausgelagerte Geschäftsprozesse mit Hauptsitz in Malaysia und operativen Niederlassungen auf den Philippinen und in Usbekistan. Wir helfen Unternehmen, Kundenerlebnisse, Vertriebs- und operative Funktionen durch flexible, technologiegestützte Outsourcing-Lösungen zu skalieren. Unsere Dienstleistungen umfassen Omnichannel-Kundensupport und Contact-Center-Betrieb, Vertriebsoutsourcing, B2B-Lead-Generierung und Terminvereinbarung, Content-Moderation sowie Trust-and-Safety-Services, Datenannotation und KI-Trainingsunterstützung, Back-Office-Operationen, E-Commerce-Support sowie Finanz- und Buchhaltungsoutsourcing. Unser länderübergreifendes Liefermodell bietet Kunden Zugang zu qualifizierten und mehrsprachigen Talenten, skalierbarer Arbeitskapazität, erweiterter Betriebszeitabdeckung und kostengünstiger Servicebereitstellung in verschiedenen Märkten und Zeitzonen. Wir arbeiten als Erweiterung der Geschäfte unserer Kunden und kombinieren geschulte Mitarbeiter, strukturierte Prozesse, Qualitätssicherung, intelligente Automatisierung und KI-gestützte Technologie, um die Kundenzufriedenheit, die operative Effizienz und die Geschäftsleistung zu verbessern. Upstream BPO hat langfristige Kundenbeziehungen aufgebaut, indem es konstant zuverlässige, messbare und skalierbare Ergebnisse liefert. Viele unserer Kundenpartnerschaften bestehen seit mehr als fünf Jahren, was unser Engagement widerspiegelt, ein vertrauenswürdiger strategischer Outsourcing-Partner und nicht nur ein Dienstleister zu sein.

1000 Personen im Team

Spricht Englisch, Malaiisch, Chinesisch, Russisch, Hindi... Mehr anzeigen

Sortlist Mitglied seit 2021

Gegründet 2014

Noch keine BewertungSchreiben Sie die erste Bewertung

Dienstleistungen

9 Dienstleistungen angeboten von Upstream BPO

Beschreibung
Upstream BPO provides outsourced B2B lead generation, appointment setting, inside sales and customer acquisition support for companies seeking to build qualified sales pipelines and enter new markets. Our services include prospect research, contact-list development, outbound calling, email outreach, lead qualification, appointment booking, lead nurturing, CRM updates and sales pipeline support. Campaigns can be tailored by industry, geography, company size, decision-maker profile and buying intent. Our teams operate as an extension of the client’s sales function, using structured scripts, quality monitoring, performance reporting and continuous campaign optimisation to improve lead quality and conversion opportunities. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual sales teams for regional and international B2B campaigns.
Skills in Growth Marketing (9)
Lead GenerationLead NurturingCustomer AcquisitionLead ManagementB2B Lead GenerationInbound Lead GenerationLead AcquisitionLead OutreachLead Qualification
Erfahren Sie mehr über Growth Marketing
Beschreibung
Upstream BPO provides outsourced community management, social customer care, content moderation, and trust and safety support for brands, online platforms and digital communities. Our teams manage comments, direct messages, customer enquiries, user engagement, complaint handling, escalation workflows and community guideline enforcement across platforms including Facebook, Instagram, LinkedIn, YouTube and X. We help clients maintain responsive, safe and professionally managed online communities through trained moderation teams, structured quality assurance, multilingual support and clear reporting. Our services can include proactive engagement, harmful-content review, spam monitoring, sentiment tracking, crisis escalation and after-hours community coverage. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable community management teams for regional and global brands.
Skills in Community Management (9)
Community BuildingInstagram Community ManagementFacebook Community ManagementCommunity Management ExternalizationYoutube Community ManagementLinkedIn Community ManagementMonthly ReportingTwitter Community ManagementComment Moderation
Erfahren Sie mehr über Community Management
Beschreibung
Upstream BPO provides outsourced e-commerce operations and customer experience support for online retailers, direct-to-consumer brands and marketplace sellers. Our services include customer enquiry management, order processing, marketplace administration, product listing support, inventory coordination, returns and refund handling, delivery follow-up, complaint resolution, promotion support and customer review management. We support e-commerce operations across websites and marketplaces such as Shopify, Shopee, Lazada and TikTok Shop, helping businesses maintain faster response times, accurate order handling and consistent customer experiences across multiple sales channels. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual teams, structured quality assurance and flexible operating-hour coverage for growing e-commerce businesses.
Skills in E-Commerce (11)
Ecommerce AnalyticsEcommerceRevenue TrackingShopify MarketingOnline RetailOnline EcommerceElectronic commerceeCommerce DevelopmentEcommerce SolutionsMarket Penetration Study+1
Erfahren Sie mehr über E-Commerce
Beschreibung
Upstream BPO provides AI data services, data annotation, AI training support and human-in-the-loop operations for businesses developing or improving artificial intelligence solutions. Our teams support text, image, audio and conversational data workflows, including data labelling, classification, transcription, quality assurance, model-response evaluation, prompt testing and multilingual dataset review. We also support AI chatbot, voice-agent and customer-experience automation projects through structured data preparation, supervised review and ongoing operational support. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, we provide scalable teams, multilingual capabilities and flexible delivery models for global AI projects
Skills in Künstliche Intelligenz (25)
Machine LearningDeep LearningVirtual ReceptionistAI DevelopmentAI ExpertiseAI ResearchFraud detectionGenerative AIAI StrategyMarketing optimization+15
Erfahren Sie mehr über Künstliche Intelligenz
Beschreibung
Upstream BPO provides outsourced market research, mystery shopping and customer experience audit services for businesses seeking reliable market intelligence and actionable customer insights. Our services include mystery shopper programmes, customer satisfaction surveys, telephone and online research, competitor analysis, market-entry research, consumer insight collection, lead research, database development and structured data collection. We support both qualitative and quantitative research projects, from questionnaire administration and respondent outreach to data validation, reporting and operational recommendations. Our CX audit services help businesses evaluate service quality across contact centres, retail locations, digital channels and customer journeys. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual research teams for regional and international projects.
Skills in Marktforschung (16)
Data CollectionMarket ResearchMarket ExpansionMarket ResearchCompetitor ResearchQualitative ResearchQuantitative ResearchCustomer Satisfaction SurveyOnline SurveysConsumer Insights+6
Erfahren Sie mehr über Marktforschung
Beschreibung
Upstream BPO provides outsourced social media management and social customer care for businesses requiring responsive, consistent and professionally managed digital channels. Our services include social media inbox management, comment and direct-message handling, customer enquiry resolution, complaint escalation, social listening, content moderation, online reputation monitoring, posting support and performance reporting. We support brands across Facebook, Instagram, LinkedIn, YouTube, TikTok and X, helping them improve response times, customer engagement and service consistency. Our teams can work alongside internal marketing departments, following approved brand guidelines, escalation procedures and customer-service standards. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual social media support for regional and global brands.
Skills in Social Media (17)
Social Media ManagementSocial Media AnalysisSocial Media ContentSocial Media ServicesOnline Reputation ManagementFacebook Business ManagerSocial Media GrowthSM AnalyticsSocial ListeningSocial Media Monitoring+7
Erfahren Sie mehr über Social Media
Beschreibung
Upstream BPO provides outsourced email marketing, B2B email outreach and campaign operations for businesses seeking to generate leads, nurture prospects and improve customer communications. Our services include prospect-list research, audience segmentation, campaign setup, email copywriting, outbound email execution, newsletter management, lead nurturing, inbox monitoring, response handling, CRM updates and performance reporting. We support both sales and customer-engagement campaigns, including cold email outreach, follow-up sequences, transactional communications and marketing automation. Our teams follow approved brand, compliance and data-handling guidelines while continuously monitoring campaign quality, engagement and conversion performance. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual email campaign support for regional and international markets.
Skills in E-Mail-Marketing (22)
Lead NurturingNewsletterBulk EmailEmail Lead GenerationEmail CopywritingOutbound MailingDirect MailingEmail Marketing CampaignEmail Marketing AutomationOpt In Email+12
Erfahren Sie mehr über E-Mail-Marketing
Beschreibung
Upstream BPO provides outsourced website administration and content operations for businesses requiring reliable ongoing support without maintaining a large in-house web team. Our services include CMS administration, website content updates, product and catalogue uploads, landing-page changes, image and document publishing, metadata updates, website data entry, quality assurance and routine content maintenance. We support WordPress, e-commerce platforms and other content management systems, following approved brand guidelines, publishing workflows and quality-control procedures. Our teams can also coordinate website enquiries, form submissions, content schedules and basic operational reporting. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable website administration teams for regional and international businesses.
Skills in Website Administration (14)
CMSSystems IntegrationWebsite SupportWebsite MaintenanceDomain ManagementWordPress AdministrationWebsite Content ManagementProduct UploadProduct Catalogue ManagementContent Publishing+4
Erfahren Sie mehr über Website Administration
Beschreibung
Upstream BPO provides cybersecurity consulting and support services to help businesses reduce security risks, strengthen data protection and improve organisational security practices. Our services include cybersecurity risk assessments, security policy development, access-control reviews, data privacy support, cybersecurity awareness training, phishing-risk education, incident-response planning and security compliance readiness. We help businesses identify operational vulnerabilities, improve employee awareness and establish practical controls for protecting systems, networks, customer information and business data. Our approach combines structured assessments, documented recommendations and ongoing support aligned with each client’s operational environment. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO supports regional and international businesses seeking scalable cybersecurity advisory and operational support.
Skills in Cybersecurity (17)
CybersecurityData ProtectionCybersecurity Incident ResponseSecurity Risk AssessmentAccount Takeover Prevention (ATO)Vulnerability AssessmentManaged Security ServicesCybersecurity Awareness TrainingInformation Security ConsultingSecurity Policy Development+7
Erfahren Sie mehr über Cybersecurity

Team

1000 Mitglieder in Upstream BPO's Team

GeschichteUpstream BPO is headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan. Our multilingual teams provide customer service, sales outsourcing, lead generation, content moderation, data annotation, e-commerce and back-office support.

Bewertungen

Noch keine Bewertung für Upstream BPO

Haben Sie mit Upstream BPO gearbeitet?

Teilen Sie Ihre Erfahrungen mit uns.

Eine Bewertung schreiben

Kontakt

Kontaktdetails von Upstream BPO

Details

HeadquarterQ Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia