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Upstream BPO

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Kuala Lumpur, Malaisie
D'excellentes personnes, un service exceptionnel
Upstream BPO est une entreprise mondiale d'externalisation des processus d'affaires dont le siège est en Malaisie, avec des opérations de prestation aux Philippines et en Ouzbékistan. Nous aidons les entreprises à faire évoluer l'expérience client, les ventes et les fonctions opérationnelles grâce à des solutions d'externalisation flexibles et technologiquement avancées. Nos services comprennent le support client omnicanal et les opérations de centre de contact, l'externalisation des ventes, la génération de prospects B2B et la prise de rendez-vous, la modération de contenu et les services de confiance et de sécurité, l'annotation de données et le support de formation à l'IA, les opérations de back-office, le support e-commerce et l'externalisation de la finance et de la comptabilité. Notre modèle de prestation multi-pays donne aux clients accès à des talents qualifiés et multilingues, à une capacité de main-d'œuvre évolutive, à une couverture étendue des heures d'exploitation et à une prestation de services rentable sur différents marchés et fuseaux horaires. Nous travaillons comme une extension des activités de nos clients, en combinant des personnes formées, des processus structurés, l'assurance qualité, l'automatisation intelligente et la technologie basée sur l'IA pour améliorer la satisfaction client, l'efficacité opérationnelle et la performance commerciale. Upstream BPO a bâti des relations clients à long terme en fournissant constamment des résultats fiables, mesurables et évolutifs. De nombreux partenariats clients durent depuis plus de cinq ans, reflétant notre engagement à devenir un partenaire d'externalisation stratégique de confiance plutôt qu'un simple fournisseur de services.
1000 personnes dans leur équipe
Parle Anglais, Malais, Chinois, Russe, Hindi... Voir plus
Membre Sortlist depuis 2021
Fondée en 2014
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Services

9 services offerts par Upstream BPO

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  • Description
    Upstream BPO provides outsourced B2B lead generation, appointment setting, inside sales and customer acquisition support for companies seeking to build qualified sales pipelines and enter new markets. Our services include prospect research, contact-list development, outbound calling, email outreach, lead qualification, appointment booking, lead nurturing, CRM updates and sales pipeline support. Campaigns can be tailored by industry, geography, company size, decision-maker profile and buying intent. Our teams operate as an extension of the client’s sales function, using structured scripts, quality monitoring, performance reporting and continuous campaign optimisation to improve lead quality and conversion opportunities. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual sales teams for regional and international B2B campaigns.
    Compétences en Growth Marketing (9)
    Génération de leads B2BAcquisition de clientsAcquisition de leadsGénération de leadsGestion des prospectsGénération de leadsLead nurturingProspection de leadsQualification des prospects
    En savoir plus sur Growth Marketing
  • Description
    Upstream BPO provides outsourced community management, social customer care, content moderation, and trust and safety support for brands, online platforms and digital communities. Our teams manage comments, direct messages, customer enquiries, user engagement, complaint handling, escalation workflows and community guideline enforcement across platforms including Facebook, Instagram, LinkedIn, YouTube and X. We help clients maintain responsive, safe and professionally managed online communities through trained moderation teams, structured quality assurance, multilingual support and clear reporting. Our services can include proactive engagement, harmful-content review, spam monitoring, sentiment tracking, crisis escalation and after-hours community coverage. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable community management teams for regional and global brands.
    Compétences en Community management (9)
    Création de communautésCommunity Management sur InstagramCommunity Management sur LinkedInCommunity Management sur FacebookCommunity Management sur YoutubeExternalisation du Community ManagementModération des CommentairesCommunity Management sur TwitterReporting Mensuel
    En savoir plus sur Community management
  • Description
    Upstream BPO provides outsourced e-commerce operations and customer experience support for online retailers, direct-to-consumer brands and marketplace sellers. Our services include customer enquiry management, order processing, marketplace administration, product listing support, inventory coordination, returns and refund handling, delivery follow-up, complaint resolution, promotion support and customer review management. We support e-commerce operations across websites and marketplaces such as Shopify, Shopee, Lazada and TikTok Shop, helping businesses maintain faster response times, accurate order handling and consistent customer experiences across multiple sales channels. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual teams, structured quality assurance and flexible operating-hour coverage for growing e-commerce businesses.
    Compétences en E-commerce (11)
    E-commerceDéveloppement e-commerceMarketing ShopifyE-commerceOptimisation avis des clientssolutions de commerce électroniqueÉtude de pénétration du marchée-commerce en ligneVente en ligneSuivi des revenus+1
    En savoir plus sur E-commerce
  • Description
    Upstream BPO provides AI data services, data annotation, AI training support and human-in-the-loop operations for businesses developing or improving artificial intelligence solutions. Our teams support text, image, audio and conversational data workflows, including data labelling, classification, transcription, quality assurance, model-response evaluation, prompt testing and multilingual dataset review. We also support AI chatbot, voice-agent and customer-experience automation projects through structured data preparation, supervised review and ongoing operational support. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, we provide scalable teams, multilingual capabilities and flexible delivery models for global AI projects
    Compétences en Intelligence Artificielle (25)
    Développement IADeep LearningMachine learningRéceptionniste virtuelReconnaissance vocaleExpertise IARecherche sur l'IADétection de fraudeStratégie d'IAIA générative+15
    En savoir plus sur Intelligence Artificielle
  • Description
    Upstream BPO provides outsourced market research, mystery shopping and customer experience audit services for businesses seeking reliable market intelligence and actionable customer insights. Our services include mystery shopper programmes, customer satisfaction surveys, telephone and online research, competitor analysis, market-entry research, consumer insight collection, lead research, database development and structured data collection. We support both qualitative and quantitative research projects, from questionnaire administration and respondent outreach to data validation, reporting and operational recommendations. Our CX audit services help businesses evaluate service quality across contact centres, retail locations, digital channels and customer journeys. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual research teams for regional and international projects.
    Compétences en Étude de marché (3)
    Expansion du marchéÉtude de marchéEnquête de satisfaction clients
    En savoir plus sur Étude de marché
  • Description
    Upstream BPO provides outsourced social media management and social customer care for businesses requiring responsive, consistent and professionally managed digital channels. Our services include social media inbox management, comment and direct-message handling, customer enquiry resolution, complaint escalation, social listening, content moderation, online reputation monitoring, posting support and performance reporting. We support brands across Facebook, Instagram, LinkedIn, YouTube, TikTok and X, helping them improve response times, customer engagement and service consistency. Our teams can work alongside internal marketing departments, following approved brand guidelines, escalation procedures and customer-service standards. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual social media support for regional and global brands.
    Compétences en Réseaux sociaux (11)
    Analyse des médias sociauxStratégie de médias sociauxSocial listeningGestion des Réseaux SociauxFacebook Business ManagerPlanning Publication Réseaux SociauxGestion de l'e-réputationAnalyse des médias sociauxcontenu des médias sociauxSuivi des médias sociaux+1
    En savoir plus sur Réseaux sociaux
  • Description
    Upstream BPO provides outsourced email marketing, B2B email outreach and campaign operations for businesses seeking to generate leads, nurture prospects and improve customer communications. Our services include prospect-list research, audience segmentation, campaign setup, email copywriting, outbound email execution, newsletter management, lead nurturing, inbox monitoring, response handling, CRM updates and performance reporting. We support both sales and customer-engagement campaigns, including cold email outreach, follow-up sequences, transactional communications and marketing automation. Our teams follow approved brand, compliance and data-handling guidelines while continuously monitoring campaign quality, engagement and conversion performance. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable multilingual email campaign support for regional and international markets.
    Compétences en Email Marketing (15)
    Rédaction d'emailsCourrier directOutbound mailingEmail de masseAutomatisation de marketing par emailCampagne d'email marketingLead nurturingNewsletterEmail opt-inEmail transactionnel+5
    En savoir plus sur Email Marketing
  • Description
    Upstream BPO provides outsourced website administration and content operations for businesses requiring reliable ongoing support without maintaining a large in-house web team. Our services include CMS administration, website content updates, product and catalogue uploads, landing-page changes, image and document publishing, metadata updates, website data entry, quality assurance and routine content maintenance. We support WordPress, e-commerce platforms and other content management systems, following approved brand guidelines, publishing workflows and quality-control procedures. Our teams can also coordinate website enquiries, form submissions, content schedules and basic operational reporting. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO provides scalable website administration teams for regional and international businesses.
    Compétences en Administration web (4)
    CMSMaintenance de site webGestion nom de domaineIntégration système
    En savoir plus sur Administration web
  • Description
    Upstream BPO provides cybersecurity consulting and support services to help businesses reduce security risks, strengthen data protection and improve organisational security practices. Our services include cybersecurity risk assessments, security policy development, access-control reviews, data privacy support, cybersecurity awareness training, phishing-risk education, incident-response planning and security compliance readiness. We help businesses identify operational vulnerabilities, improve employee awareness and establish practical controls for protecting systems, networks, customer information and business data. Our approach combines structured assessments, documented recommendations and ongoing support aligned with each client’s operational environment. Headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan, Upstream BPO supports regional and international businesses seeking scalable cybersecurity advisory and operational support.
    Compétences en Cybersécurité (6)
    CybersécuritéProtection des donnéesÉvaluation des risques de sécuritéFraude par reprise de compteRéponse aux incidents de cybersécuritéVulnerability Assessment
    En savoir plus sur Cybersécurité
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Équipe

1000 membres dans l'équipe de Upstream BPO

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HistoireUpstream BPO is headquartered in Malaysia, with delivery operations in the Philippines and Uzbekistan. Our multilingual teams provide customer service, sales outsourcing, lead generation, content moderation, data annotation, e-commerce and back-office support.
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Détails

  • Siège socialQ Sentral, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia